Privacy Policy

1. Introduction

Welcome to Tiffynova Hospitality. We operate via tiffynova.com and run serviced apartments at 9 Alabi Street, Ikeja, Lagos, Nigeria. Your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or stay with us.

2. Information We Collect

A. Information You Provide: name, email, phone number, address, ID documents, and payment details.

B. Automatically Collected Information: IP address, browser details, device info, pages visited, cookies.

C. During Your Stay: maintenance requests, incident reports, CCTV footage from public areas.

3. How We Use Your Information

We process bookings, verify identity, provide customer support, improve services, ensure security, and send important notifications.

4. Legal Basis for Processing

Includes consent, booking contracts, legal obligations, and legitimate interests.

5. Sharing Your Information

Shared only with payment processors, booking partners, service providers, and authorities when required.

6. Data Security & Retention

We maintain reasonable security measures and retain data as necessary for business and compliance.

7. CCTV Usage

CCTV operates only in shared/public areas for safety. Not inside private units.

8. Your Rights

You may request access, correction, deletion, or withdraw consent by contacting us at reservations@tiffynova.com.

9. Cookies

We use cookies to improve your site experience.

10. External Links

We are not responsible for third‑party websites linked from ours.

11. Updates

Policy may be updated periodically.

12. Contact

Email: reservations@tiffynova.com

Phone: +234‑802‑323‑0468

Address: 9 Alabi Street, Ikeja, Lagos, Nigeria